000			03434cam a2200445 i 4500
003			PIMLIB
005			20240513134303.0
008			240510s2023 eng b 001 0 eng
010			_a2020939926
020			_a9781950496631
020			_a1950496635
050	0	0	_aHF5381 _b.P496P _y2020
100			_aPhillips, Patricia Pulliam, _eauthor. _9100738
245	1	0	_aProving the value of soft skills : _bmeasuring impact and calculating roi / _cPatricia Pulliam Phillips Ph.D + Jack J. Phillips PhD + Rebecca Ray PhD.
264		1	_aAlexandria, VA : _bATD Press, _c[2020]
300			_aix, 318 pages : _billustrations ; _c26 cm
504			_aIncludes bibliographical references (pages 301-305) and index.
520			_a"As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking? For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization. In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders' hearts and minds are shifted toward securing support for future efforts. This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes: " usiness alignment " esign evaluation " ata collection " solation of the program effects " ost capture " OI calculations " esults communication. Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies."--Amazon.com
650		0	_aSoft skills.
650		0	_aCareer development.
650		0	_aRate of return.
650		0	_aEmployees _xTraining of.
650		2	_aCareer Mobility
650		2	_aInservice Training
650		6	_aCompétences non techniques.
650		6	_aPlan de carrière.
650		6	_aTaux de rendement.
650		6	_aPersonnel _xFormation.
650		7	_aBUSINESS & ECONOMICS _xGeneral. _2bisacsh
650		7	_aCareer development. _2fast
650		7	_aEmployees _xTraining of. _2fast
650		7	_aRate of return. _2fast
650		7	_aSoft skills. _2fast
690			_947387 _a0051-1 บริหารธุรกิจมหาบัณฑิต สาขาการบริหารคนและกลยุทธ์องค์การ POS (ป.โท)
700	1		_aPhillips, Jack J., _d1945-
700	1		_aRay, Rebecca.
942			_2lcc _cBK _n0 _01
999			_c1001126 _d1001126