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 Ethics in hospitality management: a book of readings






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 <dc:identifier>ISBN:9780866120678</dc:identifier>
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	   <p>By Hall, Stephen S. J.. 
	   East Lansing, Mich : Educational Institute of the American Hotel &amp; Motel Assoc, 1992
                        . 285 p
                        
                        
                         9780866120678
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 Managing quality service in hospitality: how organizations achieve excellence in the guest experience






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 <dc:identifier>ISBN:9781111307738</dc:identifier>
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	   <p>By Ford, Robert C. 
	   Clifton Park, NY, etc. : Delmar, Cengage Learning, 2012
                        . 516 p
                        
                        
                         9781111307738
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