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A comparative study of the service quality of casual dining restaurants in Phuket : Perspactive of Thai and International การศึกษาความแตกต่างคุณภาพบริการของร้านอาหารที่มีบรรยากาศแบบกันเองที่ภูเก็ต: ความคิดเห็นของลูกค้าคนไทยและคนต่างชาติ /

By Arisara Seyanont.. : , 2009

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Competing against luck : the story of innovation and customer choice /

By Christensen, Clayton M.,. New York : HarperBusiness, an imprint of HarperCollins Publishers, 2016 . xix, 262 pages ; 24 cm. 9780062435613 | 0062435612

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The cult of service excellence : how to build a truly customer centric culture /

By Eleazu Oke,. London : LID, 2016 . 215 pages : , Formerly CIP 22 cm. 9781910649541

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Customer Experience 3. 0 : High-Profit Strategies in the Age of Techno Service.

By Goodman, John.. New York : American Management Association, 2014 . xi, 244 pages ; 24 cm. 9780814433881

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Customer service : skills for success /

By Lucas, Robert W.. New York : McGraw-Hill, 2018 . 453 p. : 26 cm.. 9781260092509

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Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things /

By Weinman, Joe,. New Jersey : Wiley, 2015 . xxiii, 375 pages ; 24 cm.. 9781118995396 (hardback)

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Shen ruApple zhi ying men shi : yi sheng zhong yi ding yao ti yan yi ci de ping guo jing yan

By luo, Gai (Gallo Carmine). Tai bei shi : Mai ge luo xi er, 2012 . 296 p 9789861578910

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The experience economy work is theatre & every business a stage

By Pine, B. Joseph. Boston : Harvard Business School Press, 1999 . 254 p 9780875848198

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Zheng he ying xiao chuan bo/ Chuang zao qi ye jia zhi de wu da guan jian bu zhou = Next generation

By Schultz, Don. Beijing : Qing hua da xue chu ban she, 2013 . 19,367 p. ; 25 cm. 9787302321415

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Zombie loyalists : using great service to create rabid fans /

By Shankman, Peter.. New York : Palgrave Macmillan, 2015 . 248 pages : 25 cm. 9781137279668 (alk. paper)

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