01542cam a2200349 a 4500 833503 20230531231400.0 980901s1999 nyua b 001 0 eng 7 cbc orignew 1 ocip 19 y-gencatlg BK 98037393 0684845113 DLC DLC DLC HF5415.5 .B478 1999 658.8/12 21 Berry, Leonard L., 1942- 64079 Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry. New York, NY : Free Press, c1999. 27786 xiv, 269 p. : ill. ; 25 cm. Includes bibliographical references (p. 249-255) and index. Customer services Management. 1217 Customer services Case studies. Case studies. Service industries. 64080 Contributor biographical information http://www.loc.gov/catdir/bios/simon051/98037393.html Sample text http://www.loc.gov/catdir/samples/simon031/98037393.html Publisher description http://www.loc.gov/catdir/description/simon031/98037393.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0631/98037393-t.html **LC HAS REQ'D # OF SHELF COPIES** 833503 c-GenColl HF5415.5 .B478 1999 Copy 1 BOOKS 833503 833503