@book{832760,
	author = {Buttle, Francis, and Maklan, Stan,},
	title = {Customer relationship management :},
	publisher = {Routledge, Taylor & Francis Group,},
	year = {2019.},
	address = {New York :},
	edition = {Fourth Edition.},
	note = {Revised edition of the authors' Customer relationship management, 2015.}
}