02017cam a22004098i 4500 829488 20230531231244.0 170804s2017 enk b 001 0 eng 7 cbc orignew 1 ecip 20 y-gencatlg acquire 1 shelf copy policy default BK re12 2017-08-04 to Dewey xm06 2017-08-04 2017022450 9781780648231 (pbk. : alk. paper) 9781780648248 (eBook) 9781780648255 (ePub) DLC eng rda DLC pcc G155.A1 H646 910.68 23 Holland, Jakki, author. 57778 Tour operators and operations : development, management and responsibility / by Jakki Holland and David Leslie. 1710 Boston, MA : Boston, MA : CABI, 2017. pages cm text txt rdacontent unmediated n rdamedia volume nc rdacarrier Includes bibliographical references and index. Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues. Tourism Management. 5044 Package tours 57788 Leslie, David, 1951- author. 57780 Online version: Holland, Jakki, author. Tour operators and operations Wallingford, Oxfordshire ; Boston, MA : CABI, 2017 9781780648248 (DLC) 2017037506 Alex Lainsbury; phone: +44-1491 829323; email: a.lainsbury@cabi.org; bc: patricia@styluspub.com 829488 829488 829488 0 0 0 0 BKE PIMLIB PIMLIB GEN-EN 2018-10-12 ลีดเดอร์ แอนด์ รีดเดอร์ 1990.00 B000101355 7 1 G155.A1 .H646T 2017 32550000503603 2023-05-09 1990.00 2023-05-09 BK