@book{828515,
	author = {Kappa, Margaret M. and Nitschke, Aleta. and Educational Institute.},
	title = {Managing housekeeping operations /},
	publisher = {Educational Institute, American Hotel & Motel Association,},
	year = {1997.},
	address = {East Lansing, Mich. :},
	edition = {2nd ed.}
}