01544nam a22003137a#4500 827112 tz 171219t2012 th ||||| |||| 00| 0 eng d 9781111307738 PIMLIB TX911.3.M27 .F671M Ford, Robert C 54412 Managing quality service in hospitality: how organizations achieve excellence in the guest experience Managing quality service in hospitality Clifton Park, NY, etc. : Delmar, Cengage Learning, 2012. 54416 516 p New Arrivals-Dec 2017 Teaches the concept and principles of treating customers as guests. This title covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others Hospitality industry -- Management 47772 Hospitality industry -- Customer services. 54417 Hospitality industry -- Quality control. 54418 0015-1 วิทยาลัยนานาชาติ บริหารธุรกิจมหาบัณฑิต สาขาธุรกิจระหว่างประเทศ IMBA ป.โท (หลักสูตรนานาชาติ) Sturman, Michael C 54414 Heaton, Cherrill P 54415 BK 1 827112 benjamad 827112 827112 0 0 lcc 0 0 BKE PIMLIB PIMLIB GEN-EN 2017-12-19 ซีเอ็ด 3235.00 0130000039171 14 2 9 TX911.3.M27 .F671M 2012 32550000501678 2025-11-25 2025-07-07 2025-07-07 3235.00 2023-05-09 BK