02297nam a22002657a#4500 826077 tz 170907t2016 th ||||| |||| 00| 0 eng d 9781910158678 PIMLIB G155 .H399T Horner,Susan 52674 Talent Management in Hospitality and Tourism Oxford : Goodfellow Publishers, 2016. 52675 318 p New Arrivals-Sep 2017 The first text to address this vital subject for educators and organisations in the hospitality sector * Contributed by major experts who have multi-national experience of hospitality education provide new and interesting perspectives on the topic * Real life cases studies from major international companies as well as SMEs such as Hilton, Marriott, Chewton Glen, Rick Stein and Shangri La. Staff retention, training and morale is key in any industry, none more so that in the service sector where career perceptions can be negative and staff retention is notoriously high. Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective rather than a company perspective. It will enable future managers to understand the key principles to maintaining a happy and talented workforce, as well as understanding how to successfully manage their own career path. Talent Management in Hospitality and Tourism uses case studies from international companies such as Carnival UK, Marriott, Hilton as well as SMEs such as Chewton Glen and the Rick Stein group to illustrate successful talent management strategies and how they can be implemented. The text has a complete pedagogic structure, including learning points and activities at the end of each chapter to assist with class room delivery and design assessments. Tourism 5044 Management in Hospitality 52676 0051-1 บริหารธุรกิจมหาบัณฑิต สาขาการบริหารคนและกลยุทธ์องค์การ POS (ป.โท) 47387 BK 826077 benjamad 826077 826077 0 0 0 0 BKE PIMLIB PIMLIB GEN-EN 2017-09-07 ลีดเดอร์&รีดเดอร์ 1800.00 B000101237 7 1 G155 .H399T 2016 32550000500722 2023-05-09 1800.00 2023-05-09 BK