@book{821911,
	author = {Roper, Kathy O. and Payant, Richard P.},
	title = {The facility management handbook},
	publisher = {American Management Association,},
	year = {2014.},
	address = {New York :},
	edition = {Fourth editon},
	note = {	  Facility management (FM) is a multidisciplinary function requiring a deep knowledge of the entire business and physical planning cycle, including the buildings, infrastructure, and people. Technology systems, disaster recovery planning, zoning compliance, furnishings, recycling programs, grounds maintenance--it all falls under the facility management umbrella. The sheer scope of duties requires a far-reaching reference for staying abreast of the latest innovations and best practices. The Facility Management Handbook is that one essential book, packed with insightful overviews, case studies, an.}
}