01721nam a2200265 a 45000010006000000050017000060080041000230200018000640500022000821000026001042450130001302460035002602600051002953000010003464400029003565200797003856500042011826500042012246500045012666500046013116500026013576500026013836500024014096500022014333423620230531231001.0151122s2013    xxum         a000 0 eng    a9781412913713 4aTS155b.K547 20061 aKlassen, Robert David10aCases in operations management: building customer value through world-class operations /cRobert David Klassen; Larry J Menor3 aCases in operations management  aThousand Oaks, CA:bSage Publications,cc2006.  a425 p 4aThe Ivey casebook series  a"Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into seven chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management."--Jacket 0aProduction management -- Case studies 0aIndustrial management -- Case studies 4aGestion d'entreprise -- Cas, Études de 4aProduction -- Gestion -- Cas, Études de 0aIndustrial management 0aProduction management 0aOperations research 4aProductieplanning