00747nam a2200241 a 4500 30250 20230531230847.0 061114s2006 xxum a001 0 eng d 0071244409 HD9980.5 F562 2006 Fitzsimmons, James A. 2673 Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. 5th ed. Boston : McGraw-Hill, c2006. 2033 xiv, 605 p. : ill. + 1 compact disc. Library has compact disc: C. Service industries Management. 2674 Fitzsimmons, Mona J. 2675 u BK 30250 hm 30250 30250