00732cam a2200205 a 4500001000500000005001700005008004100022020001500063050002000078100003000098245007700128260003700205300002300242440002100265504001900286650002300305700001600328856008700344856009500431193620250520135145.0070615s2002    nyua          001 0 eng d  a007137954100aHF5415.5b.A5471 aAnderson, Kristin,d1962-10aCustomer relationship management /cKristin Anderson, Carol Kerrh[book]  aNew York :bMcGraw-Hill,cc2002.  axii, 164 p. :bill 2aA briefcase book  aIncludes index 0aCustomer relations1 aKerr, Carol423Publisher descriptionuhttp://www.loc.gov/catdir/description/mh051/2002277589.html423Contributor biographical informationuhttp://www.loc.gov/catdir/bios/mh051/2002277589.html