@book{1386,
	author = {Kandampully, Jay},
	title = {Services management :},
	publisher = {Pearson Prentice Hall,},
	year = {c2007.},
	address = {Upper Saddle River, N.J. :},
	url = {http://www.loc.gov/catdir/toc/ecip061/2005027190.html}
}