@book{12225,
	author = {Gryna, Frank M. and Chua, Richard Chim Hai},
	title = {Juran's quality planning and analysis :},
	publisher = {McGraw-Hill,},
	year = {c2007.},
	address = {Boston :},
	edition = {5th ed.},
	note = {"Earlier editions of this book were written by J. M. Juran."}
}